FORT LAUDERDALE – A trip turned into a nightmare for a number of households, but following their story aired on CBS News Miami, their tales changed class.
“We are so grateful,” claims Michael O’Connor, from Ohio.
He and his spouse, Donna, were obtaining prepared to go on their honeymoon in December.
CBS News Miami’s Gabrielle Arzola fulfilled them, and other several family members who say Princess Cruise Lines shopper service representatives instructed them they didn’t need to have to bring a passport.
“They mentioned, do not worry about it, it is a shut loop, carry a qualified copy of your birth certification which I did,” he claims.
But they ended up hardly ever able to board.
After many telephone phone calls, e-mail, and countless numbers of bucks missing, they reached out to CBS News Miami for enable.
In a assertion from Princess Cruise Strains, they say it truly is up to the passenger to make sure they have all the documentation they have to have. Citing that it can be regulated by the U.S. Customs and Border Handle, not the cruise line.
Immediately after the tale aired, Princess Cruise Strains obtained the O’Connors their cash back again.
“We were presented a cruise credit rating, they refunded our funds, paid for our expenses…we system on reserving with Princess Cruise Strains once more.”
Travel Guidelines:
1. Always convey your passport…no make any difference what!
2. Make positive your passport doesn’t expire in just 6 months of the journey
3. Bring a licensed duplicate of your beginning certificate
4. Have vacationers insurance policies (contain health-related treatment in situation of an unexpected emergency)
5. Research what nations you happen to be likely to, and what covid requirements they have
For a lot more travel tips, click on here
