MIAMI – Eric Angerstein is waiting for Southwest Airlines to pay back up soon after canceling 3 flights, leaving him stuck in Austin, Texas just after Xmas.
“These were being the receipts we submitted to them, they failed to reimburse the comprehensive total, Eric tells us.
Eric and his associate Dale drove 1,300 miles to get household to Fort Lauderdale now they want entire reimbursement of $452.39.
Southwest is providing them about $365 in spite of them sending itemized receipts for anything.
“We are not extravagant spenders, just rapid stops, a bag of chips and stuff, they could have at minimum included things like that we did not go out to steak dinners or something like that,’ Eric explained.
On the Southwest web page, it says, “We will honor realistic requests for reimbursement for foods, lodge accommodations, and alternate transportation…”
The Section of Transportation suggests Southwest must deliver, “…reimbursements for costs incurred such as lodges, foods, and alternate transportation like flights on a different airline or rental auto.” Eric resubmitted his assert, hoping for total reimbursement.
And there is certainly his bag, “I also produced a claim for the baggage, which I nevertheless have not been given to this day,” he reported. He however has not gotten it far more than 2 months afterwards.
Clint Henderson is the running editor for the vacation web site “The Factors Dude.”
“They need to submit for fees they incurred, underwear, socks, everything they experienced to invest in. The limit is going to be a several thousand bucks. Do not submit for a Gucci suit you bought to go to a business enterprise meeting and expect to be reimbursed,” Henderson said.
He suggests if you are not glad with the reimbursement result, you however have choices. “The last cure is to file a DOT criticism if you still are not content with what Southwest has done for you. And the final, ultimate is you could most likely sue in tiny statements court.
Irrespective of Eric’s bag troubles, Southwest suggests is shut to acquiring all luggage and consumers reunited.
The airline suggests it can be processing tens of 1000’s of refund and reimbursement requests just about every day.
Click on listed here to get to Southwest’s committed internet site to place in your refund and reimbursement requests.
